Practical insights on ops, workflows, and running better service teams.
The Core Toolbox: Your STR First Responders Think of this as your go-to kit for 90% of the issues that can tank a guest's stay. Having these on hand means you can solve problems yourself in minutes, not hours waiting for a pro. First up, a solid 16-ounce claw hammer. It’s not just for hanging art; it’s for quick fixes and light demo. Get one with a comfy, anti-vibration grip—your hands will thank you after a long turnover day. Next, a good screwdriver set with various Phillips-head and flathe
